Please note that we are a mixed billing practice.
Bulk Billing is available for: Children under 16 years, Age pensioners /concession card holders over 65 years, DVA GOLD CARD holders, DVA White card holders-for eligible conditions only.
People who are age 16-65 with concession card are privately billed at a concession rate.
Specific appointments that we normally bulk bill:
- Care plans, health assessment for eligible patients,
- Children's immunization and immunization for pregnant mothers - those freely available under national immunization schedule,
- Flu vaccination- Individuals who are eligible to receive government funded Free Flu vaccine,
ALL PROCEDURES WILL ATTRACT A FEE AND WILL BE PRIVATELY BILLED AT ALL TIMES (Unless specified by the doctor) - some procedures may be eligible to receive a Medicare rebate. Please discuss with the doctor prior to the procedure for more details.
PATIENTS WITHOUT MEDICARE CARDS: We will provide you with a receipt after you pay for the consult fee. You can lodge the claim with your health fund later.
Payments: Please note you are required to pay the full fee at the time of consultation. We do not keep accounts.
Immediate Medicare Refund: You will be asked to pay the full fee on the day of your consultation. We then swipe your card through our payment system, and your Medicare refund is processed automatically and paid into your bank account.
Work cover: Must pay at the time of consult. Patient will be provided with a receipt to claim through their insurer/employer.
Commercial Driving medical: Not Medicare rebatable. Will attract GST in addition to consult fee.
Pre employment/Insurance medical: Not Medicare rebatable. Will attract GST. Fee depends on the complexity and time. Please discuss with us prior to book this type of appointments. We can guide you with cost and process.
Cancellation fee- There will be a 40 $ cancellation fee if you are unable to attend your appointment or cancel your appointment within 4 hours from scheduled appointment time.
Standard consult - 15 min - one or two simple issues.
Long consult - 30 min - complex issue or consult need to discuss and assess few simple issues.
Please always make appropriate appointment to provide you with best service and minimize the waiting time. We will address the most urgent issue and may ask you to reschedule another appropriate appointment if we think your current appointment is not long enough address your issues.
Please use HotDoc.com.au to check our appointment types or feel free to talk to our reception team to discuss and book the appropriate appointment for your needs.
Always arrive on time for your appointment. This will allow to minimize the waiting time. In case if you are running late- please notify us and we can help you to re-schedule your appointment.
Telehealth consult: Telehealth consults are available for regular patients only. We always encourage you to make a face-to-face consult for best clinical outcomes.
We may ask three forms of identification to verify your identity.
Repeat Scripts: by consult only. This can be via telehealth consult or face to face. It is best to see the doctor at least once in 3-6 months to assess your clinical situation and discuss health screening to stay in good health.
If you unable to see your regular GP- while we are happy to do your scripts once off, we strongly recommend you see them regularly to maintain the follow up records up to date.
Please note that we do not provide opioid, sedative scripts. You must see your usual GP or GP practice to get up to date scripts for these medications.
RESULTS AND RECALLS: As per our practice policy - patient must always follow up with the doctor to get their results, whether they are normal or abnormal. When a doctor is requesting tests for you, please discuss with your doctor how the results will be communicated to you. If you have not received feedback on your test after 14 days- please contact Reception and they will organise for the doctor, who requested the tests to make an appointment for you to discuss your results.
Reception staff are not clinically trained to discuss your results. Your results must be discussed with the doctor.
In case of emergency and for urgent recalls, please ensure that we have an up-to-date contact phone number for you.
Medical certificate and specialist referrals: Medical certificates and specialist referrals cannot be back dated.
Aggression/abusive behaviour: Please be advised that we do not tolerate any aggression or abusive behaviour towards our staff. Any patient engaging in abusive behaviour will be asked to leave our practice.
Complaints: We are constantly working towards improving our practice services to ﬁt the needs and desires of the community and we would genuinely like to receive feedback from our patients to help us do so. So please feel welcome to send your thoughts about our practice to firstname.lastname@example.org
If you wish to make a complaint, please contact our practice manager via email@example.com
However, if you are not satisfied with this option the complaint may be directed to the ACT Human Rights Commission.
Please check HotDoc
for opening times and appointments
We are closed on Public Holidays
Phone: 02 6106 9166 | Fax: 02 5140 0110
Dial 000 in case of emergency or contact your nearest emergency department